The short version
- We only collect what we needto support you or reply to you.
- We keep it safe and private.Only people who need it can see it.
- We only share it when we need to,when you say yes, or when the law says we must.
- You can see or fix your informationany time. Just ask us.
- You can complainif you’re not happy. We’ll help put it right.
Want us to go through this with you, or need it in another format? Just call us on 0401 396 817.
1. About this policy
The Bradley Foundation Pty Ltd (ABN 74 702 684 008) provides disability support services in Sydney, NSW. This policy explains how we collect, use, store and share your personal information, including health information.
We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and the Health Records and Information Privacy Act 2002 (NSW). We also follow the NDIS Code of Conduct, which says we must respect your privacy.
2. What information we collect
If you make an enquiry
- Your name, phone number and email
- What you’re enquiring about, and anything you choose to tell us
If we support you
- Your name, date of birth and contact details
- Your NDIS number, plan details and plan manager’s details
- Health and disability information, support needs and goals
- Emergency contacts, and details of family, carers or a guardian or nominee if you have one
- Notes about the supports we provide
If you apply to work with us
- Your résumé, availability and experience
- Which checks and clearances you hold, such as your NDIS Worker Check
- Referee details, if you give them to us
When you visit our website
Our website runs on Squarespace, which uses cookies and basic analytics, such as which pages are visited and what type of device is used. This doesn’t tell us who you are.
Photos and stories
We only use photos or stories of people we support with their written consent, or their guardian’s or nominee’s. You can change your mind at any time and we’ll take them down.
3. How we collect it
Mostly we get it straight from you: through our website forms, over the phone, by email or when we meet.
Sometimes we get it from people you’ve said we can talk to, like a family member, carer, guardian, plan manager, support coordinator or another provider.
You can make a general enquiry without giving your real name. To provide supports and be paid through your NDIS plan, we do need your details.
4. Why we use it
- To reply to your enquiry
- To plan and provide your supports, and agree them in a service agreement
- To send invoices to your plan manager or to you
- To keep you safe, for example contacting your emergency contact if something happens
- To recruit and manage our support workers
- To meet our legal and NDIS duties, such as worker screening, incident reporting and handling complaints
We won’t use your information for anything else unless you say yes or the law allows it. We won’t add you to a mailing list unless you ask us to.
6. How we keep it safe
Your information is kept securely by The Bradley Foundation, and only people who need it can see it. We use password-protected accounts and devices, and keep any paper files locked away.
We keep health records for at least 7 years after we last support you, or until you turn 25 if you were under 18 when we supported you, as NSW law requires. After that we destroy them securely. Job applications are kept only as long as we need them.
7. Seeing and fixing your information
You can ask to see the information we hold about you, or ask us to fix anything that’s wrong or out of date. Just call or email Casey. It’s free to ask, and we’ll get back to you as soon as we can.
If we can’t give you something, we’ll explain why in writing.
8. If something goes wrong
If your information is lost or seen by someone who shouldn’t see it, we’ll act quickly to fix it. If it could cause you serious harm, we’ll tell you and the Office of the Australian Information Commissioner, as the law requires.
9. Questions and complaints
If you have a question or you’re not happy with how we’ve handled your information, please talk to us first. We’ll get back to you within 5 business days and work with you to put it right.
If you’re still not happy, you can contact:
- Office of the Australian Information Commissioner (OAIC): 1300 363 992, oaic.gov.au
- NSW Information and Privacy Commission, about health information: 1800 472 679, ipc.nsw.gov.au
- NDIS Quality and Safeguards Commission: 1800 035 544
Need an interpreter? Call TIS National on 131 450. If you’re deaf or have a hearing or speech impairment, you can use the National Relay Service.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.